You’d know the iPad will not turn on if it only shows a black screen. 

The possible issue is that the battery is dead or does not take in any power, so you will see the iPad not turning on.


  • Perform a full reset. Press the volume up, volume down and then the top button and wait for any logo to show up.

The iPad not turning on after doing so? 

  1. Plug it to the charger. Connect the lightning cable and let it sit for at least 20 minutes.
  2. Try to power it on and do a reset. 


Still having trouble? Please submit a ticket here.