THE PROBLEM


When logging into a Chromebook, Chrome asks for an old password.


This happens when a user either stores data on the local machine, or modifies their profile settings on that machine and then changes their password. The profile settings and data are encrypted on the local machine with the user's password at the time the data is saved. If the user's password is subsequently changed, the encrypted data will still require the original password for access. This is only an issue for data stored on the local machine. It does NOT effect the user's ability to access data stored in the cloud (Drive, Docs, Mail, etc.) At SPS, students should not be storing data on the local machine. All files should be stored in the student's Google Drive account.




THE RESOLUTION


Unless there was something important stored locally, you can bypass this and refresh all your information from your google account. 

  1. Just click on "Forgot your old password?" 
  2. Then click on the PROCEED ANYWAY button.